At elegantsoftwear.com, we want you to be completely delighted with your purchase. We stand behind the quality of our products and are committed to ensuring a smooth and satisfactory experience. If for any reason you are not satisfied, please refer to the following guidelines for our process.
Our Policy
We gladly accept returns and exchanges for items in new, unused, and unwashed condition, with all original tags attached, within a specified period from the date of shipment. All returns require an authorization, which can be easily obtained through our online portal. We are unable to accept returns or exchanges on certain select items, such as those marked as final sale, or on any used, damaged, or altered merchandise. Original shipping charges are non-refundable.
How to Return or Exchange an Item
- Initiate your request through your account on our website at elegantsoftwear.com. You may also start the process by contacting our customer service team.
- Once your request is approved, you will receive detailed instructions and a unique authorization document.
- Securely package the item(s) with the provided authorization document. We highly recommend using a traceable shipping method for your protection, as we cannot be responsible for return packages not received at our facility.
- Upon receipt and inspection of your return, we will process your refund or exchange. Please allow time for the item to be delivered and inspected. You will receive a confirmation email once the transaction is complete.
Refund Information
Refunds will be issued to the original form of payment used for the purchase. The refund will include the full price of the returned item(s). Please note that original shipping fees are not refundable. Depending on your financial institution, it may take several business days for the refund to post to your account after we have processed it.
Exchange Information
To exchange an item for a different size, color, or style, please follow the standard return process as outlined above. During the online return initiation, you may indicate your desire for an exchange. If the desired item is available, we will process the exchange once the original item is received. If the new item has a different price, a balance adjustment will be made accordingly.
Damaged or Defective Items
Your satisfaction is our priority. In the rare event you receive a damaged or defective item, please contact our customer service team immediately at elegantsoftwear.com for assistance. We will work with you promptly to arrange a replacement, refund, or store credit, and will provide a prepaid return label for the affected item.
International Returns
For orders shipped outside our primary region, different guidelines and conditions may apply. Customers are responsible for any return shipping costs, customs duties, and taxes associated with the return. We advise reviewing the specific international policy details available on our website or contacting customer service for guidance before initiating an international return.
Additional Considerations
- We recommend retaining your proof of postage or shipping receipt until your return is fully processed.
- Sale items may be subject to specific return conditions, which will be indicated at the time of purchase.
- For gifts, the refund will be issued in the form of a store credit to the original purchaser.
For the most current and detailed information, or to begin your return, please visit elegantsoftwear.com. Our dedicated customer service team is also available to assist you with any questions you may have regarding your return or exchange.